Refund & Cancellation Policy

1. Software License & Final Sale Notice

PromptSqueeze provides digital downloadable software assets, standalone PHP add-on scripts, and API integration packages. Because full source code access is unlocked and delivered immediately upon purchase, standard sales are considered final once the binary payload or license key has been fetched.

2. Order Cancellation Policy

Due to our automated, instant digital fulfillment engine, cancellation requests cannot be entertained after the payment is successfully completed and the add-on is delivered to your site dashboard. However, if you accidentally initiate a purchase and close the checkout before order confirmation, no charges will be levied.

3. Eligible Refund Scenarios

We offer full refunds strictly under the following technical conditions:

• Duplicate Billing / Accidental Multiple Charges: If you were charged twice for the same add-on order due to a payment gateway timeout or network error.
• Unresolvable Technical Delivery Failure: If our central delivery engine fails to issue your add-on binary, and our technical team is unable to resolve the issue or manually deliver the package within 48 hours of reporting.

4. Refund Request Process & Timeline

To claim a refund for eligible scenarios, please follow these steps:

1. Send an email to support@omniorigin.in within 7 days of purchase.
2. Include your Registered Domain, Order ID, and Razorpay Payment ID (pay_xxx).

Once verified, refunds will be approved and processed within 5 to 7 business days. The amount will be credited directly back to your original source of payment (Bank Account, UPI ID, or Credit/Debit Card).